Case Study · Real Estate / Self-Storage REIT
Forty-five analysts. Sixty days. Sub-five-percent attrition.
Standing up a 45-person Service Desk to absorb a confidential acquisition, delivered on a cadence the client could actually onboard.
Standing up a 45-person Service Desk to absorb a confidential acquisition, delivered on a cadence the client could actually onboard.
A national self-storage REIT, closing a large-scale acquisition found the integration overwhelming its IT Service Desk overnight.
90+ pre-screened by the day pricing was agreed; batch one live in week two.
15 analysts every two weeks, matched to the client's onboarding throughput.
AD · M365 · Windows 11 · ticketing. Hands-on tests, not résumés.
Built on the local talent pool: analysts who could start onsite fast, no relocation.
Every analyst background-checked and NDA-bound, per MSA.
Every batch landed on the date we were promised, and the people stayed. In the middle of an integration, that’s the difference between noise and silence — and Thunderhawk gave us silence.
Tell us the program, the timeline, and the cadence your team can absorb. We'll tell you whether we're the right partner, and we'll be honest if we're not.